Frequently Asked Questions


NEVER WASTE A TICKET PROGRAM (FUTURE GAMES) – Season Tickets and Package Tickets for future games may be exchanged up until 5:00pm for a Monday – Friday games, until 4pm on Saturday games game and until 2:00pm on Sunday prior to start of the game.  Tickets can only be exchanged at the Silvertips Front Office (glass doors midway up the Hewitt side of the Arena, by mail (2000 Hewitt Ave, Suite 100 | Everett, WA 98201) or during games at the BECU Guest Services table located behind section 116. No exchanges can be made at the AOTW Arena Box Office or on the phone.  You may exchange your tickets for the same price level pending availability, if tickets are unavailable in the same price category, a lower priced ticket may be substituted with no refund given on price differences. If you would like to add tickets to a game that is already in your ticket package, we can assist with swapping out your current tickets if the seats right next you are not available, finding seats all together in another area.

NEW: NEVER WASTE A TICKET PROGRAM (GAMES PLAYED) – Full Season, 22 and 14 Game Pack tickets for games already played (and not scanned) may now be exchange for any Regular Season game at the same seating level as the ticket being exchanged. If tickets are unavailable in the same price category, a lower priced ticket may be substituted with no refund given on price differences. Tickets can only be exchanged at the Silvertips Front Office (midway up the Hewitt side of the arena), by mail or during games at the BECU Guest Services table located behind section 116. Upgrades will not be available.

BUDDY PASSES – Full (34) Season Ticket Holders receive four (4) Green Flex Vouchers, and Package (22 & 14) Ticket Holders receive one (1) Green Flex Voucher per seat on the account. Each Flex Voucher is valid for one (1) Green Level to a Silvertips Regular Season home game. If tickets are unavailable in the same price category, a lower priced ticket may be substituted. Please see full details on your Flex vouchers.

MEMBERSHIP – add-on bundle available for $225/seat, for ONLY renewing accounts starting in February. The membership bundle includes: your seat for all home playoff games, all home preseason games, your traditional regular full season or partial ticket pack plan, guaranteed entry giveaway punch card for, one (1) WHL Live away pass per every two membership seats on your account, and (NEW) a premium membership gift. Memberships are treated as subscription accounts, renewed automatically, split over 12 months of interest free auto payments.

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I DIDN’T GET MY RENEWAL FORM, OR IF I DID, I CAN’T REMEMBER…NOW WHAT? – We understand – it has been well over a year.  We are currently sending out updated account summary and renewals.  If you did not receive one in the mail, or have updated mailing information, please call our Silvertips Front Office 425.252.5100.

I DID PLACE A DEPOSIT, WHEN DO I HAVE TO DECIDE ON A PACKAGE OR SEATS? – During your seat selection priority call (taking place in July/August for new accounts), you will have the option to see what packages are available for your desired seat location. Your paid deposit will then factor in and we will help you customize an interest free payment plan.

WILL I BE RECEIVING AN UPDATE ON MY CURRENT ACCOUNT BALANCE AND STATUS? – Paid in full accounts may request a digital copy of their account statement via email: or 425-252-5100 x 1. Accounts with a balance will be receiving a paper invoice in the mail by mid June.

I HAVE AN ACTIVE ACCOUNT AND WANT TO SEE WHAT OTHER SEATS ARE AVAILABLE…HOW CAN I DO THAT? – If you did check the box on your renewal form to look at new seats, we will be contacting you near the end of June with a specific time to do a remote select-a-seat, starting on  June 21 for active Season Ticket/Package Holders to look at a new locations/adding and then July 6 for new deposit accounts.

PAYMENT PLAN OPTIONS – Keep in mind that you DON’T have to pay for your season tickets or mini-plan in one payment at the beginning. Besides the pay in full option, we also provide an interest free monthly payment plan between now and November. Payments will be divided by remaining available months and automatically applied on the 15th of the month. Please call 425-252-5100 x 1 for other special payment plan requests or questions.



BAG CHECK POLICY – The Silvertips and the AOTW Arena at Everett reserve the right to inspect any bag, clothing or other articles prior to entry into the arena and prohibit entry or require removal/disposal of any items deemed inappropriate or potentially injurious to the arena, other patrons of the event or ice personnel.  Please leave all unnecessary items in your vehicle or at home and have bags/coats open for search as you approach the entrance.  New for the 22/23 season, only clear plastic/vinyl bags that are 12″ x 6″ x 12″ max or small clutch bags/purses/wallets no larger than 4.5″ x 6.5″ will be permitted entry. More details -> 

PROHIBITED ITEMS – For your comfort, and the comfort of others, the following items are not allowed: outside food and drink, animals (except certified services dogs for the disabled); air/plastic horns, backpacks or oversized items; balloons; beach balls and other inflatable items; belts made of metal, chains, or including spikes and/or studs; confetti; fireworks; glass bottles or aluminum cans; ice chests, coolers or thermos containers; laser pointers; skateboards or roller blades; stools or folding chairs; water bottles or mugs; weapons (including firearms, knives, mace and pepper spray)

CAMERA POLICY – All forms of video and motion-picture cameras are strictly prohibited.  Conventional, point-and-shoot cameras that have a built-in lens are allowed in the AOTW Arena at Everett provided that the equipment does not interfere with the enjoyment of the game by other patrons and does not use a flash.  All cameras that don’t follow this rule must be checked by a guest services staff member and only used during non-hockey related activities.  Fans that are seen using a camera with a telephoto lens during play will be ejected from the arena and will not be issued a refund.  All questionable cameras must get approval by the Everett Silvertips for a final decision.  Fans are not permitted to reproduce or rebroadcast any images of Silvertips games for commercial purposes without the prior written permission of the Everett Silvertips.

GUEST CONDUCT GUIDELINES – Any ticket holder who behaves in an unruly or disruptive manner during a game that prevents fans in the proximity from enjoyment of the game may be asked to leave the building. The term “unruly or disruptive manner” includes, but is not limited to, foul language, intoxication, physical or verbal abuse or poor personal hygiene. The season ticket holder of record is responsible for the behavior of any persons or persons to whom they give or sell their tickets. Repeated instances of unruly behavior will result in the immediate revocation of season tickets. If, in the opinion of the game officials, coaches, or security personnel, a spectator verbally abuses players and/or coaches or staff working in the AOTW Arena at Everett, the spectator will be given a warning by building security personnel. If the spectator continues to behave in an abusive manner the building security personnel will eject the spectator from the arena at Everett. Per Silvertips policies, ejection from the game will result in a warning letter to the season ticket holder of record, and a subsequent ejection will result in mandatory loss of season tickets and all benefits and rights accorded with season ticket purchase.  If tickets are revoked due to patron conduct, no refund will be given.

The Silvertips and the AOTW Arena at Everett enforce a zero-tolerance, anti-harassment policy for our employees and guests. As such, we prohibit harassment that is sexual in nature, as well as harassment that is based on race, color, religion, gender, national origin, age, disability, or other bases protected by local, state, and federal law. Such harassment demeans our employees and guests, and undermines the safe, effective and efficient operation of our business. In accordance with this policy, ticket holders agree to adhere to the anti-harassment commitment of the Silvertips and to ensure that all employees and guests are treated with dignity and respect. To this end, any sexual, racial, or other harassing and discriminatory language, gestures, visual or physical conduct by ticket holders and their guests are strictly prohibited, and will result in revocation of season tickets.

BECU GUEST SERVICES TABLE – Should you need assistance  once inside the area, please visit the BECU Guest Services Table located near section 116.  Silvertips staff are on hand one hour prior to the start of the game and through the end of the game to answer questions.  Additional assistance can be acquired by speaking with any usher or security guard throughout the arena. If you have any alcohol related problems please visit AOTW Arena Guest Services located near Section 101 or make contact with any yellow shirted alcohol enforcement usher.

LOST OR STOLEN TICKETS – Season ticket or mini game tickets which are lost, stolen or destroyed may be replaced up to two (2) hours prior to game time at the Silvertips administrative office.  Only the ticket holder on the account may request the tickets be reprinted.  For account security, this can not be done over the phone.

CHILDREN – Children who are three (3) years old or older are required to have a ticket to gain admittance to the game.  Children who have not yet reached their third (3) birthday are not required to have a ticket provided they sit on an adult’s lap without obstructing the view of any other guests.  There are no discounted tickets available for children.

WILL CALL WINDOW AND SINGLE GAME TICKET SALES – General Will Call is located at northwest corner of the AOTW Arena on the corner of Oakes/Hewitt. Tickets purchased directly from the Silvertips will be available at the Will Call window starting two (2) hours prior to puck drop or in the Silvertips Front Office prior on game day (midway up the Hewitt side of the arena). More Box Office information can be found here ->

EXIT/RE-ENTRY – Guests are not permitted to leave the AOTW Arena at Everett and return on the same ticket.  Re-admittance to the arena will be allowed only in the case of an emergency.  Those needing to exit the arena for this purpose must proceed to the BECU Guest Service Table located at Section 116 for re-admittance consideration.

ACCOUNT OWNERSHIP – Season tickets are not transferable from one entity to another. The owner name under which an account has been purchased may not be changed, with the following exceptions: change in marital status; change in business name; dissolution of business; sale of business; legal name change; or death of account holder.

For the protection of ticket holders, all requests for account information changes must be submitted in writing. In addition to requests for ownership changes as described above, this includes address, telephone, or business account name (attention line) changes. The Silvertips may not be responsible for timely delivery of information if account information is not updated in writing by the ticket holder.